We elevated E.ON’s website, customer experience, and editor workflows
What the client needed:
- Implementation of a new website and long-term solution development
- Integration of E.ON’s internal systems and third-party systems
- A lead management system
- Content personalisation and customer targeting
- Continuous service support (SLA 24/7)
What we used:
- ASP.NET Core 6 framework and Kentico 13
- Automatic WebP conversion and image cropping using Azure CV (Point of Interest)
- HTML5, SASS, JavaScript, Vue.js, C#
- Azure Database, Azure Storage Account, Azure CDN, Azure Computer Vision
- Microsoft Dynamics 365
What we focused on:
- Front-end coding and performance optimisation
- Custom solutions on the Kentico platform
- Editable forms via Form Builder
- Integration with the CRM system
- Advanced implementation of Google Analytics 4
- Design of scalable infrastructure in Microsoft Azure Cloud
- Service support (SLA)
- Continuous project development and expansion
E.ON needed a flexible digital platform to meet growing service demands.
E.ON is one of the largest energy providers in the Czech Republic, delivering electricity and gas to more than 1.4 million customers and operating an extensive network of 66,000 km of power lines and 4,000 km of gas pipelines. Its website serves as the primary customer channel for services, support, and new client acquisition. A modern company, however, also requires a modern digital environment – one that provides customers with a smooth, intuitive online experience while making content management easier for internal teams. In other words, a solution that streamlines processes and accelerates results.
We delivered a flexible cloud-based solution on Kentico Xperience. It is secure, robust and ready to support future growth.
The challenge
E.ON serves more than 1.4 million customers. The old website no longer met business or customer needs and was further hindered by reliance on a single implementation partner, whose pace and quality did not match requirements. E.ON therefore needed to move to a modern, flexible digital platform that could strengthen customer service, acquisition, and sales to existing clients, while at the same time enabling editors to manage content with ease.
How we solved it
We built the new website on the Kentico Xperience DXP platform, used globally by over 500 agencies – providing E.ON with long-term stability. The solution included integration with Microsoft Dynamics 365, Azure Cognitive Search, SAP PI, and E.ON’s internal APIs. We prepared more than 130 widgets, allowing internal teams to create new pages and forms independently and personalise content for different customer segments. The admin interface enables role assignments and content management without developer involvement. The entire solution runs in the cloud.
The result is a modern digital platform that puts the customer at the centre and enables fast responses to their needs. With more than 130 widgets, editors can easily create new pages and forms, personalise content, and optimise the site for higher conversions. The solution automatically adapts to all devices, ensuring a seamless user experience across platforms. The adoption of Kentico Xperience has significantly improved customer satisfaction as well as the efficiency of internal teams.
Delivered services
- Custom solutions on Kentico and form creation with Form Builder
- Front-end coding and performance optimisation
- Integration with CRM and Google Analytics 4
- Scalable infrastructure in Azure and service support
„The result of the new website built on Kentico exceeded my expectations. The site helps us achieve our sales goals and meet the demands of customer care, and our investors are very satisfied. Thanks to everyone – external suppliers, internal business, and IT team – for the excellent work. A major success!“
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